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Customer Center: Access and Department Management

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7.0 - Updated on 2023-12-06 by Alice Thurman

6.0 - Updated on 2023-11-28 by Alice Thurman

5.0 - Updated on 2022-08-23 by Alice Thurman

4.0 - Updated on 2022-03-31 by Alice Thurman

3.0 - Updated on 2022-03-31 by Alice Thurman

2.0 - Updated on 2021-08-19 by Alice Thurman

1.0 - Authored on 2021-08-19 by Alice Thurman

This article explains the processes to manage Customer Center access for the users within your department as well as to manage your Department OUC(s), Project ID(s), and Department Names, and contains the following topics:

Note: To change the billing OUC and/or Project ID for a specific service; please refer to the Miscellaneous Changes article. 

Access and Department Management Form from Support Menu

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Request Access Rights to Customer Center

  1. From the Home page of Customer Center, hover over the Support menu and click the  Access & Dept Mgmt Form link to open the form.
  2. Select the Request Access Rights to Customer Center radio button on the form and click Continue.
  3. Enter the information for the person to whom you are requesting access.

    Note: If you would like to request access to multiple OUCs or Project IDs, please enter that information in the Additional OUC(s) or Comments field.

  4. Click Submit to send the form.

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Remove Access Rights from Customer Center

  1. From the Home page of Customer Center, hover over the Support menu and click the  Access & Dept Mgmt Form link to open the form.
  2. Select the Remove Access Rights from Customer Center radio button on the form and click Continue.
  3. Enter the information for the person to whom you wish to remove access.

    Note: This action will only remove access to the specific Departmental OUC from within Customer Center. If you wish to remove access to Customer Center completely, please note all department OUCs this person has access to in the Additional OUC(s) or Comments field.

  4. Click Submit to send the form.

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Change Access Rights of User for Customer Center

  1.  From the Home page of Customer Center, hover over the Support menu and click the  Access & Dept Mgmt Form link to open the form.
  2. Select the Change Access Rights of User for Customer Center radio button on the form and click Continue.
  3. Enter the information for the person to whom you wish to change access.

    Note: If you would like to change access to multiple OUCs or Project IDs, please enter that information in the Additional OUC(s) or Comments field.

  4. Click Submit to send the form.

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Change Department OUC and/or Project ID

  1.  From the Home page of Customer Center, hover over the Support menu and click the  Access & Dept Mgmt Form link to open the form.
  2. Select the Change Department OUC or Project ID radio button and click Continue.
  3. Enter the information you wish to change and enter additional information in the Additional OUC(s), Project ID(s), or Comments field.

    Note: If your department is changing names, please enter that information in the Additional OUC(s), Project ID(s), or Comments field.

  4. Click Submit to send the form.

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Other Requests

  1.  From the Home page of Customer Center, hover over the Support menu and click the  Access & Dept Mgmt Form link to open the form.
  2. If what you require is not listed as an option, select the Other radio button on the form and enter the details of your request in the Please describe in detail what you need field.
  3. Click Submit to send the form.

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Example Access & Dept Mgmt Form

Example Access and Department Management Form