ComTech offers a full Call Center solution providing customer interaction management involving Supervisors, Agents, Call Queues, Prompts, and Conditional Logic through a web-based interface called Finesse.
Agents and Supervisors can answer call center calls, and view call queue data and metrics.
Integration with other campus systems and detailed reporting metrics is available.
Cisco Call Center - General Topics
- Overview of Cisco Call Center
- Call Center FAQ
- Login to Finesse
- Finesse Settings for Browsers
- Finesse Call Center Status Reminder Tool
- Finesse Diffie-Hellman Error in Firefox
- Finesse Enable RemindMe Notification in Firefox & Chrome Browsers
- Access and Export a Call Recording
Cisco Call Center - Agents
- Finesse Agent Desktop Features and Functionality Comparison v11 to v12 (video)
- Agent & Jabber Problem Workaround
- Finesse Agent Desktop Documentation v.12
- Finesse Remote Worker Tool Quick Start for Agents
- Finesse Remote Worker Tool Quick Start for Agents - Hoteling
Cisco Call Center - Supervisors
- Finesse Supervisor Desktop Features and Functionality Comparison v11 to v12 (video)
- Finesse Call Center Admin Tool
- Finesse Remote Worker Tool Quick Start for Supervisors
- Finesse Supervisor Desktop Documentation v.12