MONDAY, Nov. 7

1:00 - 2:30 p.m. IT Community Event Opening Session

Zoom Recording Passcode: ?121*@tr | Chancellor Woodson's video remarks

Special guest speaker Dr. Melissa Woo, CIO and executive vice president for administration at Michigan State University, will join us to kick off the eighth annual IT Community Event. Dr. Woo has been active in and is a well-known speaker within the higher education IT community. Among her many accolades, she won the inaugural EDUCAUSE DEI Leadership Award for her actions leading to improved diversity, equity and inclusion in the higher education IT community.

NC State CIO Marc Hoit will kick off the session and we'll hear a special address from Chancellor Randy Woodson.

After the session, attendees will be invited to join breakout rooms for informal conversation, providing a chance to "mingle" with colleagues in the NC State IT community.

wednesday, Nov. 9

10:00 - 10:45 a.m. Change is Inevitable: How NC State handles IT

Zoom Recording Passcode: 2VrfWK%! | Session slides

Presenter: Anthony Santucci

The Office of Information Technology transitioned their IT change management application to ServiceNow and with that transition came a new process for managing changes to the campus IT services and systems.

This presentation will describe the purpose of the IT change management process and who are the participants in the creation, approval and implementation of the change activity.

11:00 - 11:45 a.m. Consolidating Hardware and Software Inventory With Jamf and SCCM

Zoom Recording Passcode: *y3LVckK | Session slides (coming soon)

Presenter: Joey Jenkins

The Libraries' IT department has come out of the pandemic with an infrastructure built around a "remote first" mindset. One of our biggest challenges was keeping up with inventory during the pandemic response. What came out of that need was an automated inventory system built around data from our two configuration management systems. Come see where the Libraries' collaboration with OIT resulted in an automated inventory system for device location and ownership tracking, as well as a software inventory that uses disparate reporting tools to consolidate into a unified reporting tool. We'll discuss successes, where we had learning opportunities, and where we expect to go next.

1:00 - 1:45 p.m. Developing a Hybrid Computing Service Given Challenging Prerequisites

Zoom Recording Passcode: G#5P#W5? | Session slides

Presenters: Jackie Sullivan, Rick Johnson

College of Sciences staff were asked to provide a hybrid on-site/mobile computing environment to support the Science House Catalyst program for high school students with disabilities who are learning to pilot drones professionally. Tough assignment? Yes. Here's what we did.

2:00 - 2:45 p.m. Airtame: A digital signage & screen management option

Zoom Recording Passcode: AejrN7#Q | Session slides

Presenters: Chavis Crawford, Darrell Cooley

Airtame is an alternative for digital signage and screen management with some special features. One of those features includes the potential to allow for selling ad space on classroom screens before and between classes. Hear how Poole College of Management is implementing the service.

friday, Nov. 11

10:00 - 10:45 a.m. #ItWasNeverADress

Zoom Recording Passcode: 0%J?k5%c | Session slides

Presenter: Sasha Challgren

In 2015 the bathroom-sign lady with the triangle dress received a serious makeover. I will share how an agile project management software company, Axosoft, launched a campaign that challenged people to be conscious and collaborative and to be aware of what’s going on in the world of technology and other spaces that women occupy. How can something so small make such a positive impact? Discuss what it is we can do to recognize the challenges women face in their roles in IT programs. How can we support a mission for collaboration, which enhances excellence through positive leadership and inclusion?

11:00 - 11:45 a.m. Introduction to Discovering Objects in the CMDB

Zoom Recording Passcode: GL*0J4KJ | Session slides

Presenters: Ralph Castanza, Tony Copeland, Tom Karches, Ceasar Ambayon, John Constantelos

The university is in the process of inventorying multi-user systems and applications throughout campus, gathering that information into the ServiceNow Configuration Management Database (CMDB). While the process is required to be in regulatory compliance, it also helps campus units improve change management processes by connecting assets (Configuration Items or CIs) to change requests and providing an enterprise-level asset tracking system. OIT has processes to help with getting assets into the CMDB through Discovery.

This session will:
1) Describe the Discovery process and how to get started with it.
2) Explain how users can interact with their CIs after Discovery.
3) Provide an introduction to hardware asset tracking.
4) Share the next steps after initial Discovery.

1:00 - 1:45 p.m. Sharing Cybersecurity Info: Reinstating the Cybersecurity Liaison Program

Zoom Recording Passcode: +aamd5Z% | Session slides

Presenters: Adria Snead, Damon Armour

As the level of cyber threats and regulatory compliance obligations continues to increase, Security & Compliance – Information Security, Risk & Assurance (ISRA) is revamping the NC State Cybersecurity Liaison Program. To help plan for the new Cybersecurity Liaison Program, ISRA would like to use this open-forum session to reintroduce the program's mission and goals and solicit feedback and suggestions from future participants and stakeholders on what they would like to see incorporated as part of this revitalized campus program.

tuesday, Nov. 15

9:00 - 9:45 a.m. Snipe-IT - Open Source Asset Management

Zoom Recording Passcode: J+*4X5K1 | Session slides (coming soon)

Presenters: Kirk Main, Sasha Challgren, Supriya Krishna

Our IT staff in the Wilson College of Textiles and Poole College of Management use this open source database to track all sorts of assets and consumables. Implementing some web hooks has allowed us to utilize portions of the Snipe-IT database to create ServiceNow tickets for requests.

10:00 - 10:45 a.m. The State of Cloud Computing at NC State

Zoom Recording Passcode: CiXdm2j* | Session slide folder

Presenters: Chris Allen, Darrell Cooley, Chris Eichman, Billy Beaudoin

Are you curious about cloud platform services on campus? Several IT teams on campus are building infrastructure in the cloud. AWS, Microsoft Azure, and Google Cloud Computing Services will be discussed in a round table format. In this session, each team on the round table will talk about their implementation and then we will have a Q&A so the IT community can ask questions of the presenters.

11:00 - 11:45 a.m. Records Retention and Disposition at NC State

Session slides (This session was not recorded.)

Presenters: Lynda Mottershead, Todd Kosmerick

REG 01.25.12 sets forth NC State’s records retention policy and procedures in compliance with North Carolina law, and it applies to both paper and electronic records. University units are responsible for establishing appropriate records retention management practices that are consistent with this regulation. Lynda and Todd will provide an overview of the records retention and disposition schedules and other general information regarding records.

1:00 - 1:30 p.m. Google Storage Changes Q&A

Zoom Recording Passcode: P5juz!W9 | Session slides

Presenters: Katie McInerney, Sarah Noell, Matt Deal

Bring your questions to this informal Q&A session. Members of the Google Service Team will provide a recap, along with any available updates, on Google Storage changes for campus while opening the floor to questions and feedback.

2:00 - 2:45 p.m. What It Takes To Be An Effective Team

Session slides (coming soon)

Presenters: Anthony Luzzi

Working with different types of employees in our dynamic environment can be challenging. From scheduling to training and ticket management, there is always a lot going on. Our team in the Wilson College of Textiles has progressed through this evolution and learned a lot along the way. In this presentation we will uncover some of the pitfalls, strengths and strategies employed to ensure our team is successful at delivering the next generation of customer experience today.

3:00 - 3:45 p.m. How COVID Shaped the Future of Audio/Video at NC State

Zoom Recording Passcode: 3u3kP2t*| Session slides

Presenters: Ron Bradley, Anthony Buckner

The global pandemic forced us all to pivot in order to conduct the business of teaching and learning, but it also created the conditions and expectations that will shape the future of A/V on our campus. Our presentation will touch on how our technology needs have evolved to keep pace with faculty and student needs through the COVID era and how the design and teaching demands have permanently shifted. Adding these new technologies has changed the game, and the benefits of hybrid learning are here to stay.

Thursday, Nov. 17

12:00 - 2:00 p.m. IT Community Awards Luncheon, Celebration and Closing Session

James B. Hunt Jr. Library, Duke Energy Hall | Vimeo recording of the awards celebration

Members of the NC State IT community are invited to this buffet lunch and celebration of the nominees for the 2022 IT Community Awards. Nominations were due by Oct. 7. This is also the closing session of this year's IT Community Event.

Join your colleagues, catch up with each other in person, and celebrate the terrific work the IT community does every day to support the mission of NC State.

Reservations for the luncheon are closed, but please feel free to join us either in person or via Zoom for the program that will begin at approximately 12:45.

IT Community Events Calendar

Sessions and Zoom links are listed on the IT Community Events calendar. You can add each event to your calendar or subscribe to the itcommunity@ncsu.edu calendar from your calendar.