Under construction -- Last Updated 2/28/24 REPORTER Help Documentation for Compliance Admins |
Viewing Compliance Reports
Access to Compliance Reports is dependent on the Compliance Admin role and which requirements the admin has access to Manage. Compliance Admins will have two primary reporting types available through their permissions -- By Requirement or By User. Through these reports, the admin is able to pull details about everyone under a single requirement, or by multiple requirements.
Interpreting Compliance Reports
Active and Archived Requirements
Active and Inactive Assignments
Requirement-specific reports
Reports combined requirement records
Compliance by Requirement
Compliance by Participant
Related Resource: Using "Participant Management"
Overview of Available Reports
In addition to having the ability to look up a specific participant using Participant Management, Compliance admins can also access the following Reports using the Compliance Reports page, located under the left side menu item for ‘Reports’.
The reports available for Compliance Tracking include:
Report Name (click name to see more details) | Navigation | Subject | Purpose | Features |
Left Menu: Reports |
| Includes all of the requirements you are an admin of (including archived requirements), and summary numbers of the statuses that assigned users have. | Using the “View Details” option on this page, you can open the Primary compliance Report for the requirement selected. | |
Left Menu: Reports |
| Provides a full record of which courses and requirements a user is currently, or was previously assigned, along with details about the requirement. | Includes a ‘View/Export More Detail’ option that expands records to include job and student data. Those with multiple jobs/majors will have a separate row for each job record. | |
Left Menu: Reports > Compliance Reports > Recommendations by Participant tab |
| List of all participants with recommendations to take a course that can be assigned via an existing requirement | Identifies completions that were prompted by a recommendation of a course instead of an assignment | |
Left menu: Compliance Administration > Manage Assignments > Double click requirement in list |
| Provides a list of all requirements with additional details of all participants who are assigned to the requirement. This report includes the same details found when managing assignments, but only active requirements are included when using the navigation | Includes a ‘View/Export More Detail’ option that expands records to include job and student data (Those with multiple jobs will have a separate row for each job record.) | |
Left menu: Compliance Administration > Manage Assignments > Double click requirement in list > ‘View Status by course’ button |
| Provides details about assigned users broken up by the courses they are required to complete. Also includes additional, course-related information, such as registration date. | Includes a ‘View/Export More Detail’ option that expands records to include job and student data (Those with multiple jobs will have a separate row for each job record.) | |
Left menu: Compliance Administration > Double click requirement in list > History’ tab |
| Audit record of what has happened when, included assignments, unassign, due date changes, and compliance status changes | Each assignee will have multiple records, you can filter by a specific person to see what assignment activity they’ve had. | |
Left menu: Compliance Administration > Manage Assignments > Double click requirement in list > ‘Email history’ tab |
| When managing assignments for a specific requirement, there will be a tab labeled "Email History" which includes a history of emails sent by REPORTER with the name of the requirement in the subject line. | Pulls emails based on the name of the requirement | |
Left menu: Compliance Administration > Manage Assignments > Click once to select the requirement > ‘View Registrants not Assigned’ button |
| Identify everyone who is registered for courses included in the requirement but are not assigned to that requirement. | Users can be selected on the report and assigned. |
Interpreting Compliance Reports - (CURRENTLY UNDER CONSTRUCTION)
As a Compliance admin you have the ability to view compliance records related to requirements you have access to.
When viewing records it’s important to note that a requirement can be “Active” or “Archived” and a specific user’s assignment can be “Active” or “Inactive”. If a requirement is archived, all the assignments will be inactive. If a requirement is Active, then only those who have been unassigned will appear as ‘Inactive’ assignments.
Common Report Fields
If a requirement contains more than one course then:
An admin can select the View Status by Course button to drill into the report and see completion information for individual courses that make up the requirement.
Both reports contain the following fields:
There are a few report variations available to use depending on what your reporting goal, but the following fields are seen in most reports: is true for all reports:
Report Field Name and Description | Variation Notes | |
“Archived” Reference to whether the Requirement is Active or if it has been closed out (note: Archived Requirements are no longer active) | Users are not considered actively assigned to a requirement once it is archived but the record that they were assigned, and the related details are saved and accessible. | |
“Inactive” Usually in reference to the assignment for an individual person. If active, they are still assigned, if inactive, the requirement is not longer assigned and/or active | Unassigned users will be inactive, and users assigned to now archived requirements will be inactive | |
Registration Status Determined by Due Date, Previous Completions, and Active Registrations and reflects whether someone needs to register for or just complete a required course. This is shown to users and admins.
| If someone registers for an additional instance after completing a required course, the course will update to Registered, but the completion credit is not lost. If someone is Complete and there is a refresher cycle, this status will update when the user is Due within 30 Days, changing from ‘Complete’ to ‘Action Needed’. | |
Assignment Status If a requirement includes more than one course, each course has a separate assignment status, and those statuses impact the overall requirement status
| If an assignment is “Inactive”:
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Requirement Status (Often labeled just “Status”) Indicates the user's course completion in relation to a requirement. The statuses seen here for Active Assignments are the same at the Assignment Statuses described above. If a requirement contains multiple courses (or multiple course options) users will have a separate Assignment status per required course, plus an overall “Requirement Status” for the requirement.
| With Active Requirements:
If the requirement has been archived:
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Assigned By & Date Assigned This will identify who identified the user as required, and on what date they were assigned. If the requirement allows people to be assigned by their Supervisor, this field can be helpful to determine if someone was identified by a Supervisor versus being Identified by a Compliance Admin. | It should be noted that this person may be administrative support working on behalf of the training owners or compliance managers, and does not necessarily indicate who determined the person was required. Additionally, if someone is assigned automatically by way of another system (example - Safety Checklist), you will see a specific person’s name even though they did not physically go into REPORTER and tag that person. | |
OUC The code for the user’s department. If you hover over this number you will see the user’s supervisor. If the user has multiple jobs, hovering will show additional job OUCs. | If you View/Export More detail, there is a row per user, per job (so if you have 2 jobs the report will have 2 rows for you with one ouc on each). | |
Supervisor The REPORTER System receives two data files from the Peoplesoft HR System on a nightly basis and those records are imported into the REPORTER system to be used for compliance and training management. | The two files include and result in the following: One file includes all active employees and their general and contact information (including legal and preferred name). Before importing the file, REPORTER changes the system value of “Active Employee” to be No for all users. Then, the system will identify anyone listed in the file that does not already have an account in REPORTER (e.g. New Hires) and it will create their account. Lastly, it will import the data for all persons, and change “Active Employee” to Yes for those listed. The second file contains every active job record and a portion of the associated job data Includes all job records, so if someone has multiple jobs, they will have multiple records, and each record includes the “Reports to” field If there are multiple jobs, the primary job (the lowest “Empl Record”) is the only supervisor that gets notices | |
Student Data Typically requires use of “View/Export More Details’ | Pulled from SIS |
Active/Inactive and Archival Fields
Active vs Archived Requirements
As a Compliance admin you have the ability to view compliance records related to requirements you have access to. In those records, you have the option to view only ‘Active’ data, or to include ‘Active’ data and ‘Archived data’. Archived data will include anything the user was required to complete in the past even if the requirement is no longer active. This does not include unassigned requirements, just requirements that are no longer active.
While a requirement is actively being used and enforced, it will continue tracking user interactions as they relate to the requirement. When a requirement is no longer needed, (usually due to content changes or starting a new tracking cycle) it will be Archived in order to capture the completion data, assignment dates, and associated statuses. Once archived, the requirement is no longer enforced, and can no longer be assigned or unassigned, but you will still have access to reporting.
You can Identify is a Requirement and/or Assignment is Active or Archived via
Using the left menu navigation of “Reports” > “Compliance Reports” you can access a list of requirements that you have administration access for. | |
On the far right, you will see a column indicating whether the requirement has been archived, if ‘Yes’ the tracking for that training requirement has been closed out and is no longer actively assigned to users. |
For example, below you have the option to view only ‘Active’ data, or to include ‘Active’ data and ‘Archived data’. Archived data will include anything the user was required to complete in the past even if the requirement is no longer active. This does not include unassigned requirements, just requirements that are no longer active.
More About Interpreting Archived Reports - (CURRENTLY UNDER CONSTRUCTION) Compliance Status:
Most Recent Completion:
Due Date:
If the requirement has been archived:
At the time of Unassign Or Archival, as indicated by the Status --- the user had no completions counting towards meeting the requirement User was unassigned prior to the requirement being archived. The data included is specific to the point in time that the user was unassigned. User was Actively Assigned when the requirement was archived. Data included reflects the record at the time the requirement was archived. At the time of Unassign Or Archival, as indicated by the Status --- the user had previously completed at least 1 of the required courses. The user was due to complete training by this date. At the time of Archival, the user had previously met the requirement but was Out of Compliance for the Refresher Due Date indicated At the time of being unassigned, the user had previously completed at least 1 of the required courses | ||
Record A: User was assigned at the time the requirement was archived, but had not completed training. The Incomplete status column indicates the user was identified as required at the time the requirement was archived. Record B: User was assigned in the past, but was unassigned before completing the course. The Empty Status column indicates they were unassigned the requirement, and therefore had no compliance status when the requirement was archived. In both cases, the “History” tab can be used to verify what occurred with a particular record. | ||
Active and Inactive Assignments:
Primary Compliance Report
The Primary Compliance Report is the overall report opened for a specific requirement to see who is assigned, what due dates they have, and what their compliance status is. The page will provide a variety of information, links for additional reports, and options for managing the records.
You can manage active requirements by using the left menu navigation: Compliance Administration > Manage Assignments > Double click requirement
To access this report for both Active and Archived requirements in REPORTER:
Select Reports from the left side menu, then select the Compliance Reports link. From there find the requirement whose reports you wish to view, select it and click the View Details button.
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Once managing the requirement, you will immediately be shown the primary compliance report, but you will also have additional reports, features, and options available.
Compliance Report Information | *If the courses within the requirement have different due dates, the nearest one will display. Status corresponds to the overall status for the requirement. If users have completed some but not all of the courses in the requirement by the due date, they will be out of compliance. | |
Columns Included:
Search Options:
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**Note: If a requirement contains more than one course then:
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Compliance Report Options | ||
Export to Excel: Exports the rows and columns into a single sheet excel file. View/Export More Detail: Opens a new page displaying more information about each participant. | ||
Assignment Management Options | ||
Show/Hide Search Fields: Displays advanced search options to find specific information. Select all: Selects all of the users listed; you can use search fields to refine the list, then select all results. Deselect all: Deselects all selected (Used to undo a select all) | ||
Unassign - Send Email: Removes selected participants from the assignment and sends the participants an email. View Notes: View notes of selected participants. For more information about the ‘Compliance notes’ feature please see the related documentation. Email Selected Assignee(s): Sends selected participants a customized email. Add Notes: Creates a customized note of selected participants | ||
Additional Tabs in Compliance Report | ||
In addition to the main compliance report, there are tabs in the report that provide more information about compliance history, as well as access to additional features. These tabs include:
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Compliance Status by Course
The Primary Compliance report provides overview of assigned users and relevant details to summarize their overall association with the required courses. From the primary, or overall, compliance report for the requirement, data can be seen for users who are assigned to that requirement including their nearest due date, and their overall compliance status. However, if a requirement includes more than one course, Compliance Admins admin can select the View Status by Course button to drill down to see completion information for each of the individual courses that make up the requirement.
In order to see details broken down by the required course, and to see the completion status and dates per course, admins can select the “View Status By Course” option from the primary report page. |
Status by Course will show a block for each course in the requirement: | |
Within that block you can see the associated compliance data for each user as it relates to that course. Here you will be able to see if users have different due dates for each course, whether they completed any of the courses and when, and their compliance status as it relates to completing that course. |
In each block you will see the following information for each user and each course:
If a requirement contains more than one course, you may need to drill down into the report to determine which portions of the requirement have been completed.
Assignment History
In the history tab you will see a record of each time a compliance record was created or updated.
Using the “Show/Hide Search Fields” button, you can reveal the ‘Actions’ dropdown search field which displays all actions that result in a record. If you search for a specific person, you will be able to see each time their assignment was updated.
Compliance Email History
There are three ways users can receive emails about required training, including:
When managing assignments for a specific requirement, there will be a tab labeled "Email History" which includes a history of emails sent by REPORTER with the name of the requirement in the subject line.
* Date Created and Date Sent will only be different if something was resent administratively, or was delayed due an outage or email server error.
Displays the history of all emails sent to participants within the requirement.
This will include:
View Registrants not Assigned
This report can be used to identify users who are registered for a course they are not currently assigned. That data can be used to determine users who need to be dropped and/or assigned.
The report is only available if the requirement is currently active, and is found in REPORTER via:
1). Use the left side panel to expand Compliance Admin, then select the Manage Assignments link. | |
2). From there you will click to select a requirement, then choose a button based on the actions you wish to perform. 3). Click on the target requirement to highlight it, 4). Once highlighted, click the button to View Registrants Not Assigned. |
You will see a section on the left for each course that makes up the requirement. In that section is a list of all users who have registered for any instance of the course but are not assigned to the requirement. You can export these lists, search within them, and filter to use the ‘Select All’.
If you wish to assign any of the registered users to the requirement, click to highlight the desired users in grey (or use select all), and click the Add button. The added users will show on the right side of the screen.
Compliance by Requirement Report (Summary Report)
As a Compliance admin, you are able to filter and find specific compliance requirements via the Compliance By Requirement tab.
When viewing reports by requirement, you will start with a list of all requirements you admin and a summary of the associated compliance numbers. These compliance numbers are categorized based on the assigned users’ compliance statuses.
Users can select the Search button to display options that allows you to filter for specific requirements. If you want to view the compliance data for a specific requirement, double-click on it, or click to highlight in gray and select View Details. |
This will open the compliance report for the requirement, which includes all users who are assigned to that requirement, their nearest due date, and their overall compliance status.
Compliance by Participant
As referenced in Step 4 under Reports, when you are viewing compliance reports, you can view by requirement or by participant. To view compliance records for a specific person, select the Compliance by Participant tab.
Detailed Compliance by Participant
Opens a new page displaying more information about each participant.
Recommendation by Participant
If a course is contained by a requirement, it can be assigned; however, in addition to that, the course can also still be recommended by the course admins. As a Compliance Admin, you have access to see which users have been recommended to a course attached to your requirement.
Compliance Admins can see users who have been recommended to take courses in the requirements they administer by viewing the ‘Recommendation by Participant’ report which will include one row per course, per recommendation.
Full Help Documentation for this functionality is available here: Recommending courses
Participant Management
Through the ‘Participant Management’ page, Course Admins and Compliance Admins can see and interact with multiple registrations and assignments for a single user in one place. Records and available options will depend on what access the user has been provisioned with their role.
Full Help Documentation for this functionality is available here: Using "Participant Management"
FAQs - How do I pull reports related to Required Training?
Please note, that in order to perform any of these actions, you must be a compliance admin for the requirement.
I want to see who is registered for a course but has not been assigned the courseAs a Compliance Admin, you have access to see a list of anyone who is registered for a course within a requirement, but who is not assigned to that requirement. This will allow them to see any users who may have registered for the course without being required to complete it.
You will see a section on the left for each course that makes up the requirement. In that section is a list of all users who have registered for any instance of the course but are not required to complete it. You can export these lists, search within them, and filter to use the ‘Select All’. Click here to see a video tutorial: View Registrants Not Assigned Report |
I want to see who has been assigned training, when it’s due, and if they completed itAs a Compliance Admin, you have access to view reports for certain required training. You will be able to view, per requirement, all of the users required to complete the required course(s) and other details.
This will open the compliance report for the requirement. If you click on the requirement name, you will also be able to see the details of the requirement, including which courses are required. For more details about the compliance report fields, view this help document. |
I want to see who has been unassigned from training (it was once required but is no longer)As a Compliance Admin, you have access to view reports for certain required training. You will be able to view, per person & per course, who has been unassigned from a requirement.
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I want to see required training records for a specific person; including what is required, when it is due, and whether it has been completedAs a Compliance Admin, you have access to view reports for certain required training. Per the steps below, you will be able to see, per person and per course, what training is required by a user or set of users
The compliance records will display under the search fields. You will see a line for every course the users is required to complete that you are a Compliance admin for, and you can export the report. |
I want to see all required training records related to users under a specific department/4-digit OUC; including what is required, when it is due, and whether it has been completedAs a Compliance Admin, you have access to view reports for certain required training. Per the steps below, you will be able to see, per person and per course, what training is required by a user or set of users
The compliance records will display under the search fields. You will see a line for every course the users is required to complete that you are a Compliance admin for, and you can export the report. |
For questions or additional information you can view our support site at support.reporter.ncsu.edu or you can contact us at reporter_support@ncsu.edu.